Remote Support
Cost effective IT support within minutes
Wise PC callout provide a remote support solution for home users nationwide this service allows us to take control of your keyboard and mouse (with your approval) to resolve any Computer based problems.
How does it work?
We have three levels of service as outlined below ,each offering different levels of response times.
Our remote access software is used in the banking industry and is very secure.
once the installation is carried out you will be asked to input a unique username and password.
How do I log a call?
You can do this through our website using your username and password or alternatively call us on our main helpdesk line 08454399981 Local call rates apply
What if I do not have internet access?
We will talk you through a series of tests and try to resolve the problem over the phone, If we are unsuccessful we will send an engineer out to your home at our discounted rate.(No callout charge for Remote support members)
Pay As You Go
Call to make a booking
Support available 24x7
£20 per hour
Silver plan
24 hr maximum response on all faults logged
Free email account with spam filters and antivirus software
10% discount on all site visits
Gold Plan
10 hr Response on all Faults logged
Free annual service using our Dropoff service
Free email account with spam filters and antivirus software
Free installation
20% discount on all site visits
Platinum plan
2 hr Response on all Faults logged
Free annual P.C service done at your own home
Free installation
40% discount on all site visits
How much does it cost?
Onetime Setup fee £50
Silver plan £65 Per annum
Gold plan £85 per annum
Platinum £99 Per annum
Should you require immediate response there is an additional charge of £20 ,this will get you an engineer connected to your machine within 10 minutes.
How often can I use the service?
There is no limit to the amount of calls you log with us but we do have a fair usage policy click to view
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