Fair Usage Policy
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To ensure we do not unreasonably restrict our customers, these steps will be followed if we consider an account to be showing excessive use:
Month 1: HomeCare® may contact individual customers identified as exceeding three (3) times the average usage of all HomeCare™ customers, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
Month 2: If the excessive usage continues in a second month, a second contact may be made to discuss an alternative plan.
Month 3: If the excessive usage continues into the third month, the customer may be informed that HomCare™ will no longer be available to them.
Excessive Use
For the purposes of this fair use policy, excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of HomeCare™, remote/phone/email support use in excess of three (3) times the average usage of all HomeCare™ customers on the same plan is considered excessive use.
Unreasonable Use
We consider your use of HomeCare™ to be Unreasonable Use if your use of HomeCare™ is considered fraudulent by HomeCare® or to adversely affect another customer's use of HomeCare™.
Where we consider your use of HomeCare™ unlimited phone/remote/email support to be Unreasonable Use or that your use does not comply with the terms and conditions of the Service, then we may suspend your access to HomeCare™ immediately, without notice to you.
